How to file a complaint with us

STEP 1: Contact the news organization

Your first step should be to contact the editor or newsroom to discuss your concern. There may be an explanation, or your inquiry may prompt a needed correction. If you’ve already done this, it may still help to consider the issues below before you contact us.

It may help your discussion if you think about these questions:

Accuracy - Do you think a news story contains a factual error; that you were not correctly identified; or were misquoted? Does the article acknowledge the ‘other side’ of a case, and allow opportunity for response? Does the caption to a photo accurately describe the scene, people or location? Is the headline of a story an accurate reflection of what the story is about?

megaphone - opinion pieces

Opinion - Do you object to an editorial or opinion column? Opinion and editorial writers are allowed to use strong language and express unpopular views. Is your complaint about an opinion that includes a factual error or ‘crosses the line’ in language? Is it about your letter to the editor? Newspapers have the right to edit your letter for length, clarity, legal or other reasons, or may chose not to publish it at all. An edit is not allowed to change the meaning of your letter.

checklist - sensitive issues

Sensitive Issues - Is it about reporting on sensitive issues? Publicity can be embarrassing, but the courts have rules that balance the need for a public process with the need for a fair trial and protection of victims. Is your complaint related to reporting on courts, sexual assault or minors? Does the story contain racism, sexism, or bias against a social, religious or political group?

pen - attribution complaints

Attribution - Is your complaint that you didn’t get credit for a photo, a quote, an idea or research quoted in the story? Did the story use your photograph or material from social media without your consent? Journalists give credit for the work of others, name sources, and can report on people and information in the public realm. At the same time they adhere to copyright law and respect privacy where necessary.

STEP 2: Fill out our online form

If there is no resolution with the news media organization and you are still concerned, you may consider filing a complaint with the NNC. Please note that we do not accept anonymous complaints, or complaints where legal action is contemplated or in progress. We reserve the right to publish all of our complaint decisions, along with the names of the individuals who file them.

Go to online form